I bought a bunch (4) of these travel mugs in 2021 as gifts after getting one for myself. The one I have worked well/great for tea. But, when I used the travel mug for coffee, the silicone pieces in the lid mechanics seem to have absorbed the coffee smell/taste. Now any drink I have in it tastes like stale coffee. I tried hand washing the silicone pieces/seals numerous times with no getting rid of the coffee smell/taste. Even if using without the lid, there is still a coffee stain in the inside of the mug that won't go away.

The travel mug does retain heat well for 4-5 hours, and the built in filter works well to strain tea leaves, though it would be nice if replacement filter attachments were available for sale because the mesh filter also gets discolored because of the tea after a few uses.

I also want to warn of the lack of customer support if there is a defect in the product. One of the recipients of the travel mug opened it a year after she received it when she finally wanted to replace her old travel mug, but noticed that it leaked. After comparing her travel mug to mine, I noticed that one of the gasket seals on the lid was missing on her travel mug from out of the box. I contacted VIVA multiple times for assistance, but my emails were ignored with no response. I was a little surprised with this turn, because I had received such great customer service when I first bought the travel mugs. My guess is that since my request was outside of any warranty, they didn't have to respond.

If you want my opinion: I would say that if you get a mug with all the parts, the travel mug pro will last you about 2 years. I also recommend checking that all the pieces are there and that you don't use the travel mug for coffee (unless you're okay with stale coffee smell/taste getting absorbed into the inside surfaces of the travel mug. After a year of so of regular use (I stopped using it because of the stale coffee taste), I wouldn't recommend this mug unless replacement pieces are available. I really liked the colors, though. Aesthetically, it's a beautiful travel mug, but user experience could be greatly improved if replacement parts/pieces were available.

We do not like how the inner part is plastic and would like to return these mugs entirely. Please provide us with a shipping label and give us our money back. Thank you.

This travel mug is quite literally the best mug that I've ever owned. I love that the mouth piece is fitted to your lip and the opening is not too large. The mouthpiece won't open until the lid is seated in place, so no accidental spilling. I've owned other top brands, like the Stanley, and they don't compare. I highly recommend the Recharge Pro - I've purchased this mug in three different colours.

We LOVE this travel mug. Perfect for brewing tea or coffee on the run. The mouth piece is fitted to your lip so no accidental spilling and it is smooth and comfortable. We now own three of them and use them at home and on the go.

Great travel mug